Terms and Conditions my99 — Official Platform Terms of Use

By accessing, browsing, registering, or using any part of the my99 platform — whether through the official website at my99.plus or via the my99 mobile app — you hereby acknowledge that you have read, understood, and agree to be bound by all the terms and conditions contained in this document.

These Terms and Conditions constitute a legally binding agreement between you as the user ("Member") and my99 as the platform operator ("Company" or "my99"). This agreement takes effect on the date you first access or use the my99 platform.

If you are using the platform on behalf of an organisation or other entity, you hereby represent and warrant that you have full authority to bind that entity to these terms.

To register and use the my99 platform, you must meet all of the following eligibility requirements at all times:

• Aged 18 years and above at the time of registration and throughout the duration of account use.
• Not residing in a country or region that prohibits participation in online gaming activities under applicable local laws.
• Not an officer, employee, agent, or close relative of any individual associated with my99 or our partner companies.
• Possess full legal capacity to enter into a binding agreement with my99.
• Have not previously had an account terminated by my99 for a terms violation.

During registration, you are required to provide accurate, complete, and up-to-date information. my99 reserves the right to request additional verification at any time to confirm your identity and eligibility. False or misleading information may result in account termination and forfeiture of any wins or balance.

Each user is only permitted to hold one (1) active account only. Multiple account registrations — whether using different names, email addresses, phone numbers, or payment details — are strictly prohibited and constitute a serious breach of these terms.

You are solely responsible for the security and confidentiality of your account login credentials, including your username and password. my99 recommends using a strong, unique password and enabling two-factor authentication (2FA) available in your account settings.

You agree to notify my99 immediately if you suspect any unauthorised access to your account or any security breach. my99 shall not be liable for any losses arising from your failure to keep your login credentials secure.

Identity Verification (KYC) is mandatory before your first withdrawal is processed. Documents that may be required include:

• Valid identity card (MyKad) or passport.
• Proof of residential address issued within the past 3 months.
• Payment method details used for deposits.

My99 reserves the right to temporarily freeze an account during the KYC verification process. Your cooperation in promptly providing the required documents is greatly appreciated to help expedite this process.

My99 supports a variety of payment methods commonly used in Malaysia, including online banking via FPX, approved e-wallets, and other methods displayed in the Deposit section of the platform. All available payment methods can be reviewed on the Deposit us.

Important terms relating to transactions:

• Minimum and maximum deposit amounts are as specified on the Deposit page and are subject to change from time to time.
• All deposits and withdrawals must use payment methods registered under the same member's name. my99 does not process third-party payments.
• Withdrawals will be processed to the same payment method used for the deposit, subject to the applicable anti-money laundering (AML) policy.
• Withdrawal processing times depend on the chosen method and your account's KYC verification status.
• My99 reserves the right to conduct additional verification before approving withdrawal requests that exceed a certain amount.

My99 offers a variety of bonuses and promotions for both new and existing members, including welcome bonuses, deposit bonuses, cashback, free rewards, and a VIP programme. All bonuses and promotions are subject to the specific terms stated on the Promotions us.

General principles applicable to all bonuses:

• Each bonus has a wagering requirement that must be fulfilled before any wins derived from that bonus can be withdrawn.
• The bonus validity period is limited and will expire after the specified date, regardless of whether the wagering requirements have been met.
• Each member is entitled to the welcome bonus once only. Attempting to claim it again via a new account is a violation of these terms.
• My99 reserves the right to cancel or modify any bonus if there is evidence of misuse, manipulation, or fraud.
• In the event of a conflict between these general terms and the specific terms of a promotion, the specific promotion terms shall prevail.

My99 reserves the right to review and void winnings obtained through illegitimate means or by exploiting system vulnerabilities. my99's decision in such matters is final.

All games offered on the my99 platform — including Live Casino, Slots, Sports Betting, bingo, and other games — each have specific rules displayed within the game interface. Members are responsible for understanding the rules of each game before playing.

The my99 gaming system uses a Random Number Generator (RNG) that has been independently audited and certified by an accredited international certification body. This ensures that every game outcome is truly random and cannot be manipulated by any party, including my99 itself.

Regarding game results:

• Game results recorded by the my99 server are final and binding.
• In the event of a technical failure during an active game round, the transaction will be voided and the bet will be returned to the member's account.
• My99 is not responsible for any losses resulting from internet connection failures on the user's end during active gameplay.
• Sports betting results are based on the official match outcomes issued by the recognised organising body.

All my99 members are expected to conduct themselves with courtesy, honesty, and responsibility when using our platform. The following activities are strictly prohibited and may result in immediate account termination:

• Use of automation software (bots), scripts, or any tools designed to gain an unfair advantage in games.
• Colluding with other players to manipulate game outcomes, particularly in poker or multiplayer games.
• Exploiting bugs, technical errors, or system vulnerabilities to gain an unfair financial advantage.
• Money laundering through the my99 platform, including using it to transfer illicit funds.
• Attempting to hack, damage, or disrupt the operations of the my99 platform.
• Sharing your account login credentials with others or allowing another person to use your account.
• Making false or misleading claims, reviews, or representations about my99 on public platforms.

My99 takes the privacy and security of members' personal data very seriously. The collection, use, and protection of your personal data are governed entirely by our my99 Privacy Policy, which forms part of this overall agreement.

In summary, you agree that my99 may collect and process your personal data for the following purposes:

• Account management and identity verification (KYC).
• Processing of financial transactions and fraud prevention.
• Compliance with applicable legal and regulatory requirements.
• Enhancing user experience and personalising services.
• Account-related communications, promotions, and service updates (subject to your notification preferences).

My99 does not sell, rent, or share members' personal data with third parties for marketing purposes without your explicit consent. Data is only shared with third parties necessary for platform operations (such as payment processors) and is subject to strict confidentiality agreements.

The my99 platform is provided "as is" and "as available" without any warranties or guarantees, whether express or implied, except as specifically stated in these terms.

My99 is not responsible for:

• Financial losses incurred as a result of game or betting outcomes that did not go in your favour — gaming involves risk and losses are part of the gaming experience.
• Service disruptions caused by third-party failures, including internet infrastructure providers or payment service providers.
• Indirect, incidental, or consequential losses arising from the use of or inability to use the my99 platform.
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.

My99's maximum total liability to you under any circumstances shall not exceed the total amount you have deposited into your account in the 30 days preceding the relevant claim.

My99 reserves the right to suspend or terminate any member's account at any time, with or without prior notice, in the event of a breach of these terms or for valid operational or regulatory reasons. Grounds that may result in account termination include:

• Violation of any provision in these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or other illegal activities.
• Failure to meet KYC verification requirements within the specified timeframe.
• Registering multiple accounts or providing false information during registration.
• Voluntary termination request by the member.

Members may request account closure at any time by contacting the my99 support team. Once the closure process is initiated, any remaining balance in the account (after deduction of unreleased bonuses) will be returned to the member via the original payment method within the specified timeframe, subject to full KYC compliance.

My99 reserves the right to update, modify, or replace any part of these Terms and Conditions at any time at our sole discretion. Any changes take effect immediately upon publication on our platform, unless stated otherwise.

We will endeavour to notify members of significant changes through:

• In-app or on-site notifications on my99.
• Email to the address registered in your account.
• Clear notices displayed on the login page.

It is your responsibility to review these terms periodically to ensure you are always aware of the latest applicable version. Continued use of the my99 platform after changes are published will be deemed your acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the my99 platform, please contact our support team, available 24 hours a day, 7 days a week.

We encourage dispute resolution through my99's official communication channels first before taking any further action. Our support team is committed to handling every complaint fairly, transparently, and within a reasonable timeframe.

For specific enquiries regarding the terms, your account, or any other issues, you may contact us via:

• Features Live Chat available within the my99 platform for immediate assistance.
• Our official email at [email protected] for enquiries that require documentation.
• Section FAQ of ours which contains answers to the most frequently asked questions.